At Mr Fothergills Seed’s we are in the business of bringing gardens to life. Known for our exceptional range of seeds, garden products and horticultural expertise with well-known brands such as Mr Fothergill’s, Johnsons, DT Brown and Darlac our products can be found in garden centres, big retailers and direct to consumers through our websites and catalogues. We have a legacy of quality, a loyal customer base and are committed to inspiring and empowering gardeners of all levels.
We are a passionate team with a strong can-do attitude. We show respect to one another and are keen to innovate on our respective areas of expertise. We value agility, understand the journey our business is on and strive to add our unique mark onto that journey. We work hard but don’t forget to have fun. Our company purpose is “Helping Everyone Grow” and we extend that purpose to everything we do.
We are seeking a proactive and detail-oriented Customer Service Advisor to join our dedicated customer service team. In this role, you’ll serve as the voice of our brand across social media, addressing customer inquiries and maintaining our high standards for customer satisfaction. This is a great opportunity for someone with a passion for customer service, a collaborative spirit, and an interest in gardening to make a real impact!
Core Responsibilities:
- Social Media Monitoring: Actively monitor social media channels for all our brands, providing timely and helpful responses to customer questions and concerns
- Customer Query Resolution: Address customer queries, complaints, and issues promptly, escalating to management as needed
- Collaboration with Customer Service Team: Work closely with the wider customer service team, sharing insights and supporting the resolution of customer issues
- Knowledge Sharing: Facilitate knowledge-sharing sessions with the team to improve social media engagement strategies and provide guidance on platform use.
We are looking for someone who demonstrates a strong customer first approach and who understands how social media interactions can enhance the overall customer experience. You’ll be experienced in a similar role and will also demonstrate:
- Strong attention to detail and accuracy in all interactions
- Collaborative team player with a positive approach to teamwork
- Excellent written and verbal communication skills
- Effective organizational skills to manage multiple tasks efficiently
- Strong IT skills, with a solid understanding of social media platforms. Knowledge of gardening and our product range is highly advantageous
The world of gardening should be accessible to all and it’s important that our teams reflect the diversity of our customers, ensuring that our products meet everyone’s needs. Therefore, we very much welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation, or age. We’re ‘rooting’ for you!
Job Type: Full-time
Schedule:
Experience:
- Social media marketing: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: GR2810CSSM
