The Office Administrator will play a pivotal role in ensuring the smooth operation of our office, enhancing our internal processes, and driving our communications initiatives. This dynamic position involves managing office operations, overseeing the onboarding and training of new recruitment consultants, optimising the internal CRM database, and leading the creation and distribution of client-facing communications. The successful candidate will be proactive, detail-oriented, and capable of representing the company with professionalism and clarity.
Key Responsibilities:
CRM Management: Analyse and optimise our CRM database, ensuring data integrity and improving workflow efficiency. Proactively identify opportunities for process and system improvements.
Client Communications: Lead the creation, development, and distribution of client-facing materials, to engage clients and enhance our brand’s visibility.
Office Operations: Manage the day-to-day operations of the office, including organising client activities, maintaining an efficient workspace through KPI analysis and documentation organisation.
Client Interaction: Represent the company in client meetings, articulating our values and services with professionalism and clarity. Serve as a key point of contact for clients and stakeholders.
Search Support: Provide ad hoc support for senior searches, through the use of LinkedIn and internal search database.
Onboarding & Training: Oversee the onboarding process for new recruitment consultants, ensuring they are well-prepared and equipped to succeed in their roles. Develop and implement effective training programs.
Proactive Contribution: Demonstrate initiative by identifying areas for improvement within the office and taking the lead on implementing enhancements. Ensure a productive and positive work environment for all team members.
Requirements:
- MS Office experience, with confidence in Excel and spreadsheets.
- Strong organisational skills with exceptional attention to detail and the ability to manage multiple tasks effectively.
- Excellent written English skills, with the ability to craft engaging and professional content, including CV editing and client communication.
- Analytical mindset, for data optimisation.
- Strong communication skills, with the ability to develop and execute effective client engagement strategies.
- Strong interpersonal skills, with the ability to represent the company confidently in client-facing situations.
- Demonstrated ability to take initiative and work proactively in a dynamic environment.
