What You'll Do:
As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.
What We're Seeking:
We're in search of individuals who embody the following qualities:
- Organized and Self-Starter: Take initiative and thrive in an organized work environment.
- Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.
- Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.
- Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.
- Client-Focused: Successfully build and maintain relationships with our diverse range of clients.
- Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.
- Language Proficiency: Excellent written and spoken English is a must.
- Analytical Skills: Experience discussing and interpreting stats and numbers with clients.
Work Schedule:
- UK Hours: The role requires a commitment to working during UK hours. (11am-3pm)
- Part-time Shift: Monday to Friday
Skills and Experience:
- Client Account Management: Proven experience in effectively managing client accounts.
- Industry Experience: 1-2 years in a similar role, preferably on the agency side.
- Quick Thinking: Ability to think on your feet and adeptly solve problems.
