Your job: Business Support Administrator & PA to Director
Reports to: MD
Location: Hybrid (2 days London Liverpool Street office, 3 days remote)
Salary: £34,000 - £36,000 PA DOE
Job purpose: We’re looking for a superstar Business Support Manager & PA to work closely with the MD, providing both administration and general support to ensure cohesive running of a busy team. This is a crucial role that combines traditional PA duties with a range of projects to ensure we conform to the standard operating procedures.
The successful candidate will be a proactive team player with strong interpersonal and communication skills, who is also capable of working alone and using their own initiative. We’re looking for a results-focused person who is well suited to working in a small team environment.
Who are we? We care for the brands that care for others. We are an award-winning, sector-leading digital marketing agency, specialising in PPC (Pay-per-click), who are on an exciting mission to help the health and social care sector. We’ve been successfully supporting clients with the acquisition of customers and candidates through defined online campaigns since 2017. As an innovator, we have, and will always, look to evolve our offer in line with the market, both today and in the future. We believe that great people, inspired and connected by great values, are the key to a winning culture and we work hard to make sure that is front and centre in all that we do.
Our Core Team Values:
Striving for Excellence We embody a culture of excellence and are growth-focused. We hold ourselves to the highest standards, take pride in our work, and consistently deliver exceptional results.
Humility & Collaboration We foster a culture of humility, recognising that we can always learn from one another and from our clients, embracing diverse viewpoints. We value open transparent communication and collaborative effort whilst welcoming constructive feedback
Positive & Energetic We believe that a positive and enjoyable workplace leads to increased creativity, productivity, and client satisfaction. We encourage an upbeat and supportive atmosphere, nurturing a sense of camaraderie among our team.
Problem Solving We believe that no roadblock can stop our pursuit and that every roadblock comes with a valuable lesson. This solution-orientated mindset is critical in a fast-paced environment. Team members take initiative, are proactive, take the lead, and push the boundaries of their work to deliver the best possible outcomes.
Efficient We believe in taking a systematic approach to achieve a desired result. Creating and following set processes ensure we are not recreating the wheel, which allows us to achieve more in less time.
Key responsibilities
(Include but not limited to!)
● Managing call switchboard & email ticketing system (via Fresh Desk)
● Qualifying new inbound customer enquiries and capturing key information
● Compiling and preparing reports, sales presentations and correspondence
● Supporting the Finance Manager with invoicing & expense filing
● Implementing and maintaining procedures/administrative systems
● Capturing and reporting company KPI’s weekly and monthly
● Proofreading documents, presentations & outbound communications
● Managing the Live Chat department, customer service and processes
● Managing the internal CRM system (HubSpot)
● HR Administration & Assistance
● Comprehensive and proactive MD diary management
● Preparing, coordinating and assisting with meetings, capturing the key information and taking minutes where required
● Booking business travel arrangements
● Working across the MD’s group of companies and ventures and dealing with associated and personal requests
● Conducting research for the MD as and when requested
Candidate Requirements
● Excellent oral and written communication skills with an exceptional telephone manner
● Competency using Wordpress, Excel, PowerPoint, Word and Google’s Gsuite - Docs, Sheets and Slides
● Great Proofreading skills
● Ability to work to deadlines, prioritise, and multitask in a fast-paced working environment
● Project management skills with an acute attention to detail
● Excellent presentation skills
● Great interpersonal skills and natural relationship maker
● Discretion and trustworthiness: comfortable with confidential information
● Always looking for areas of improvement
● Flexibility and adaptability
● Tact and diplomacy
● Be friendly - we are a small team so we would like you to be enjoyable to work with
● Resourceful! We’re go-getters & love team members who use their initiative to proactively make things happen
Benefits Loved By The Team:
- 2 Paid re-energiser days off every year
- Paid birthdays off
- Summer Hours - Finish at 3.00 pm on Fridays, to go out and enjoy the sun
- Enjoy extra holidays - Our office is closed between Christmas & New Year
- An extra day of leave for every year past your 3 year anniversary
- Wellness Allowance - contribution towards home gym equipment, running shoes, vitamins & supplements and gym wear
- Health care cash plan - can be utilised on Physiotherapy, dental treatment, optical, virtual GP, acupuncture, etc
- Personal Virtual fitness classes
- Free personal face to face and online counselling sessions.
- Regular Team outings (we call these bucket-list activities) i.e: Go-karting, pottery making, wine tasting, virtual reality experiences, axe throwing, top golf, paintballing
- Paid fundraising activity days
- Thrive in an atmosphere of accountability, positivity, and creativity
- Regularly celebrate company wins with team drinks & lunches
- Attend key industry events
- Clear goals and ongoing feedback
- Competitive salary
- Huge opportunity to gain experience with a wide range of activities at Director level
- Retail vouchers and discounts including restaurants, clothing, electronics and more
- Flexible working & weekly work from home days
- Laptop & webcams and other equipment provided
Are you ready for the challenge? Apply today.
sara@prosperwell.co.uk or recruitment@prosperwell.co.uk
Job Types: Full-time, Permanent
Pay: £34,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Would you be willing to take part in a small assessment, so we can ensure there's a natural fit with values and capability?
- Are you willing to commute to the office twice a week?
Experience:
- Administration: 2 years (required)
- Xero: 1 year (preferred)
- Personal Assistance: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
Reference ID: BSMPA - Prosperwell
