Summary
Would you like to work with one of Britain’s biggest retail brands? M&S is on a journey of transformation for customer and colleague experiences at many levels. As we continue that journey, we’re looking for curious, enthusiastic, collaborative Product Designers to join our team.
As a Product Designer, you’ll work across the product lifecycle from design to delivery and further iterations. As part of our wider Product Design and UX Research team, you might work on our M&S website and app, to interfaces and screens in our retail stores, and on products and services that support our colleagues working across M&S.
All the details
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
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What you'll do
- Using and contributing to an evolving design system across different platforms – native app, web, kiosk etc
- Gathering and applying insight from user research, A/B and MVT testing, and analytics to improve and iterate your work.
- Creating design artefacts such as concept maps, navigation structures, user journeys, interaction flows, UI schematics, wireframes, UI designs, visual and brand designs, animations – that build the delivery of high-quality user experiences.
- Collaborating closely in a cross-functional Product team to contribute human-centred design in a timely, appropriate, and collaborative way to achieve the team goals. Be the go-to person for the design perspective and understanding of the customer.
- Communicating and finding things out – curious and analytical, you have an active interest in the wider business context of your work and are keen to discuss and share what you uncover with your team.
- You can facilitate ideation in cross-discipline teams, run design sprints, create design-friendly forums and meetings of people in and around your product team.
- Working through ambiguity and creating a structure and plan for your work and your collaboration with others.
Who you are
- As an enthusiastic teammate, you find surprising new ways to work with colleagues, wherever they are based.
- You've worked across web and native app and are fluent with the design languages, patterns, and technologies that create stories on these platforms.
- Your passion for human-centric design is infectious, and you infuse your approach to your work with this passion. Your portfolio demonstrates your skills in understanding people and solving problems for them.
- You are pragmatic and able see how an idea will support commercial goals, as well as being feasible within the boundaries of technology.
- You actively seek out feedback on your work and how your approach, and you work to turn that into learning and improvements.
Everyone’s welcome
We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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