End Date
Monday 20 January 2025
Salary Range
£42,120 - £46,800
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
You will be part of a team that is shaping Business and Commercial’s online banking experience, uplifting mobile app and online banking content; including product information/tools, thematic content and help and support information, leading on the development of new navigation, running A/B tests, creating emails, and delivering content upgrades to help achieve business objectives.
Job Description
JOB TITLE: Content Specialist
SALARY: £42,120 - £51,480
LOCATION: Bristol
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About this opportunity
Lloyds Banking Group (LBG) is changing and responding to the rapid transformation of our sector, helping us to be the best bank for customers. We're embracing creative, agile and simpler ways of working, to make a difference to the constantly evolving needs of colleagues, customers and our business.
Our Business and Commercial Banking (BCB) division have business clients across a wide variety of sectors - from small businesses to multinational corporations and financial institutions. Many of the clients we support are household names, driving UK growth, and we've pledged to help the UK economy recover by helping British businesses. Within BCB is our Channels business, which has been built to design and deliver great end to end experiences for our clients across Digital, Telephony and marketing Channels.
You'll be part of a team that is shaping Business and Commercial’s online banking experience, uplifting mobile app and online banking content; including product information/tools, thematic content and help and support information, leading on the development of new navigation, running A/B tests, creating emails, and delivering content upgrades to help achieve business objectives.
The skills and background you'll need
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A solid understanding of content management systems, ideally GitHub (AEM is desirable)
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A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
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Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of change
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Excellent planning and organisation skills to ensure delivery according to business and customer requirements
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An excellent stakeholder manager who proactively communicates with stakeholders to ensure work progresses and relationships are strengthened
What you’ll do
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Be a credible consultant across the business, truly understanding the capabilities of Github and AEM, building and releasing content changes in the business mobile app and online banking sites
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Create content change requests alongside stakeholders ensuring relevancy, accuracy and quality and proactively challenging briefs to ensure optimum content is delivered
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Test content changes, ensuring execution of content change to the business mobile app and desktop secure site are timely and accurate
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Contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performance
About working for us
Our focus is to ensure we're inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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28 days’ holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
