Brand overview:
As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognised brands in the industry. Due to our continued success, we are expanding our team to include a Senior Marketing Operations Manager to join our growing Pixi family.
Role Summary:
As the Senior Marketing Operations Manager, you will be responsible for leading the strategic planning and operational execution of Pixi Beauty’s global influencer campaigns. Your role will be to oversee the end-to-end project management of logistics, assembly, and dispatch to ensure timely and efficient global operations. You will drive process optimisation, develop high-level relationships with stakeholders, and lead a team that maintains the highest standards of quality and efficiency in executing campaign strategies.
Key Responsibilities:
• Strategic Program Management: Develop and manage a comprehensive, rolling annual critical path for global influencer campaigns, ensuring all timelines are communicated effectively and adhered to by all teams involved.
• Global Logistics Leadership: Oversee the end-to-end inbound flow of all componentry Purchase Orders (POs) to distribution hubs, partnering with global operations teams to mitigate risks and ensure accurate, up-to-date tracking and communication.
• Componentry and Procurement Oversight: Ensure the seamless creation and validation of Bill of Materials (BOMs) set-up and collaborate closely with the purchasing department to secure timely placements of POs, ensuring all SKU details and configurations are precise.
• Cost Management and Negotiation: Lead contract negotiations with couriers, carriers, and assembly partners to optimize global cost efficiencies, maintain detailed records for validation, and provide comprehensive cost forecasts to the Finance department.
• Quality Control and Assurance: Implement and oversee quality assurance processes across all global assembly and dispatch activities to guarantee accuracy, mitigate errors, and maintain consistent delivery standards.
• Operational Reporting and Communication: Maintain clear, comprehensive campaign overviews and ensure prompt communication of issues related to damages, returns, or incorrect addresses, collaborating with relevant teams to enact corrective measures.
• Administrative Excellence: Supervise back-office operations, including database management and system updates, ensuring all administrative aspects of the campaign lifecycle are managed smoothly and efficiently.
• Process Optimisation and Leadership: Champion the development and continuous improvement of processes, workflows, and best practices to streamline operations, increase efficiency, and support program scalability.
• Supplier Relations and Innovation: Proactively source new suppliers and oversee their onboarding, fostering long-term relationships to support future growth. Introduce innovative solutions to enhance logistics, quality control, and team training.
• Team and Stakeholder Management: Lead and mentor junior staff, foster a collaborative culture, and provide strategic direction to ensure program objectives are met.
• Asset Management: Own and maintain critical production logs, campaign presentations, and the artwork/asset library, ensuring that all stakeholders adhere to established procedures and brand guidelines. Essential
Qualifications and Skills:
• Extensive Project Management Expertise: Proven track record in managing large-scale, complex projects with a focus on beauty or similar consumer product industries.
• Strategic Leadership: Ability to guide and align global cross-functional teams toward unified goals, fostering strong partnerships and collaborative approaches.
• Industry Passion: Demonstrated enthusiasm for the beauty industry and a deep understanding of influencer marketing dynamics.
• Exceptional Communication Skills: Strong ability to articulate complex ideas and influence stakeholders at all levels.
• Multitasking and Agility: High capability to manage multiple projects concurrently and adapt to changing business needs and priorities.
• Detail-Oriented and Analytical: Meticulous attention to detail and data-driven decision-making skills.
• Resilience and Initiative: Self-motivated with a proactive approach to problem-solving and navigating challenges with a positive, solutions-focused mindset.
• Innovative Thinking: Ability to develop and implement forward-thinking solutions that drive program success.
Hours of Work: Monday-Friday, 9:00 am – 6:00 pm, based at the Pixi London office.
