Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Roles & Responsibilities
At Netflix, our mission is to entertain the world through stories shared at the right place and at the right time. The Ad Channels Operations team is core to ensuring strong partnerships with our advertising partners while protecting the experience for our viewers.
We’re looking for a stunning, savvy Manager of Ad Operations who will lead the teams that steward ad campaign activations, troubleshooting, and maximise revenue delivery for our clients. In partnership with our Account Management, Marketplace, and Product teams, they will be responsible for designing best-in-class post-sales workflows that are both locally relevant and globally impactful.
Curiosity, ad tech knowledge, vendor management, and a meticulous approach to global scale are the keys to success. Our ideal candidate is an expert in the Ad ecosystem with a passion for innovative creative formats and experience in linear advertising and Dynamic Ad Insertion
In this role, you will
- Lead the EMEA and APAC Ad Operations teams that are responsible for campaign activation, troubleshooting, and revenue maximisation
- Partner with the Product and Business operations teams to iterate on scaled workflows, navigating between efficient vendor support and future state of automation
- Partner with the Account Management and Marketplace teams to ensure on-time activation and efficient engagement model
- Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future improvement opportunities. Collect data to identify root-cause problems.
- Define external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity
- Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation, and troubleshooting
- Capture future Ad Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)
- Ensure consistency and alignment across all regional Ad Operations teams, leveraging a follow-the-sun model
- Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business
- Drive continuous improvement on SLAs for campaign activation and optimisation to exceed client and partner expectations
- Advocate, understand, and communicate the company values
The Ideal Candidate Has
- 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications
- 5+ years of managerial experience, experience with global markets a plus
- Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)
- Experience working in proprietary Ad Technology is preferred
- Strong familiarity with Direct IO, Programmatic, and Live Advertising
- Strengths building cross-functional relationships, developing insights, managing projects, and articulating success
- Mastered simplifying complexity, managing large sets of inputs, and prioritising with precision
- A data-driven approach to problem-solving and analysis; managing accountability for deliverables
- Driven partnerships with Product and Business operations teams for tooling and workflow implementation
- Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
- Excellent verbal and written communication skills and exceptional attention to detail
- Fluent in Spanish additional languages are a plus (French, Spanish, Italian, German, Korean, Japanese)
- Experience in international environments
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
