WHO WE ARE
QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL.
At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities we see brought to life in our People.
We look for thoughtful, motivated team members - who know that ambition and authenticity go hand in hand. Driven by their curiosity and boundless creativity, our People are subject matter experts who fortify their team and strive to achieve new levels of success for the Ted Baker label
THE ROLE
The role of the Supervisor is to support the management team and location in accomplishing excellence. To manage the visual presentation of the store with keen commercial awareness, in order to enhance performance. To support the smooth running of the location by demonstrating the ability to use initiative and work unsupervised and to be a proactive ambassador of Ted, who understands and promotes the company “Mission Statement” and “Vision.”
MAIN RESPONSIBILITIES
People
- Build good rapport with the team, ensuring excellent team participation and working with integrity and respect for others.
- Consistently display personal motivation to inspire the team.
- Be proactive in use and delivery of effective training and incentives.
- An ability to instruct others and adapt to differing people and situations.
- Display good time management, be proactive and complete all tasks correctly and efficiently following company policies and procedures
Product
- Use all available tools and information to keep up to date on current product and be proficient in product details such as Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
- Demonstrate comprehensive location product knowledge such as: best sellers, underperforming categories, depth of key lines, stories, stock levels and customer profiles.
- Promote and implement merchandising standards, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level.
- Proactively plan and complete all specific VM, merchandise and retail directives in timely way
- Deliver effective product placement throughout Ted’s retail floors, communicating your strategy and monitoring and responding to the results.
Commercial
- Be responsible for ensuring team are demonstrating GOTFAT with enthusiasm and consistency both online and offline, understanding the impact of actions on the customer experience and sales.
- Display an excellent understanding of customer profiles and use of both online and offline sales techniques in order to build loyal customer relationships, promoting clientele opportunities.
- Consistently display an in-depth knowledge and interpretation of location figures to support the achievement of targets and KPI’s.
- Ability to successfully drive the team to achieve the location’s performance targets.
- Use all available tools to ensure the presentation of product is commercially considered and maximises sales potential
- Drive awareness of brand promotions, marketing activity and campaigns to the team and customers.
- Ensure the teams effectively capture customer data at PoS – where relevant – and understand how this actively informs customer relationship management
- Build and maintain a strong commercial awareness of our competitors and local markets communicating findings to the management team.
- Keep yourself and team up to date, and take an active interest in engaging with Ted’s social media activity.
- A strong digital focus with the ability to embrace and drive new initiatives, helping to support new ways of selling and brand profile enhancements
Operations
- In the absence of the Location Manager or Deputy Manager be confident in delivering all daily Operations.
- Adhere to and support all Company health and safety procedures. Uses equipment properly and reports any potentially unsafe conditions.
- Adhere to and follow up on all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to a member of management.
- Be competent in supporting and being responsible for cash handling and banking procedures.
- Support the management team in ensuring all other communications and directives are followed up.
BENEFITS
At Ted we offer a range of benefits so you can enjoy wearing Ted, look after your health and share in the success of your store location.
We’ll provide you with access to our generous KitTED benefit from day 1 which gives you 75% off Ted kit so you can look great from the start, Ted to Toe! Once you have completed your settling in period we’ll also give you £500 of free Ted kit per season and a generous 40% off Ted for your friends and family.
We have a generous bonus scheme which rewards the whole store team monthly for the achievement of sales targets which pays up to 15% of monthly salary.
OUR VALUES
AUTHENTIC
We have the freedom to be our ‘best self’, being true to ourselves and others
KIND
We try to do the right thing: for each other, our communities, our planet and for Ted
CURIOUS
We are hungry to explore, innovate and think differently
COURAGEOUS
We have the confidence to be brave, have fun and discover the unexpected
INCLUSIVE
We embrace and respect individuality and celebrate difference & diversity
Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer
