Branch Manager

Martin & Co • Full-time • Stirling, SCT, GB • £0 - £40,000 / year • 1m ago

About Us

Martin & Co are are amoung the top UK Letting & Estate Agents. Local Letting & Estate Agents. 30+ Years Of Experience. Contact Us Today. UK’s Best Known & Most Well-Regarded Property Agents

Responsible to: Franchisee/Area Manager

Accountable for: 1. Personal performance, conduct and presentation.

2. Achieving minimum profit target for the branch, whilst aiming to promote the long-term growth of the Company name.

3. Providing a high level of customer service to all clients.

4. Front office activity and performance.

Duties:

Manage the day to day running of the office and staff members.
Conduct staff appraisals and provide ongoing training and support.
Organisation of office procedures and staffing.
Organise and run a daily morning meeting.
Increase the office market share and promote brand awareness at all times.
Generate new and repeat business opportunities for both lettings and sales.
Manage and regularly review the PPC/Google Adwords campaign.
Oversee canvassing / leafleting campaigns to seek new business opportunities including targeting competitors.
Take a proactive and flexible approach to local marketing in order to promote the brand and maximise local presence.
Achieve pre-agreed individual and office targets.
Ensure an effective system is in place for applicant management and maintain an applicant database, ensuring regular contact is made with all prospective tenants and buyers.
Conduct market appraisals and obtain new business as targeted.
Give only carefully considered and qualified market advice using effective comparables.
Liaise and negotiate offers between landlords/tenants and vendors/buyers.
Communicate with landlords and vendors with regards to marketing feedback, viewings and hot prospects.
Provide practical solutions to landlords and vendors with regards to achieving a prompt let or sale.
Ensure all tenancies commence in line with the latest legislation.
Ensure all lettings offers are accepted, all terms agreed and application forms are completed in full by prospective tenants.
Ensure all sales offers are accepted and all terms agreed with prospective buyers.
Take deposits and record receipt of all monies.
Progress transactions accurately and efficiently

Oversee all client accounting procedures.
Maintain office systems/software and working procedures.
Efficient diary management.
Activity reports as required – completion of the monthly MSF report as required.
Deal with complaints effectively and promptly.
Ensure effective teamwork and co-operation between staff.
Take precautions to ensure the security of both you and your colleagues.
Build and maintain excellent working relationships with landlords, tenants, vendors and buyers.
Demonstrate high standards of professionalism and provide a first-class level of customer service at all times.
Ensure that you are fully aware of and comply with all regulations for General Data Protection & Anti Money Laundering.

Attend all meetings and training courses as required by your Line Manager.
From time to time perform duties outside of this job description reasonably requested of you.

Main Objectives:

To achieve goals and targets pre agreed with your line manager, operating to the standards required by the company.
Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
Maximise opportunities for viewings, lets, market appraisals and instructions.
Seek to increase office market share and generally promote ‘brand awareness’.
Maintain and increase agreed fee levels.
To operate within the confines of the Housing Act and all legislation.
To operate to the standards set by our regulatory bodies.
Mentor and develop all members of staff.
To take control of the day to day running of the office.

Job Type: Full-time

Pay: Up to £40,000.00 per year

Additional pay: