What you'll be doing

At Thrive, we provide an exceptional learning experience across our products. Our Thrive Content offering features thousands of expertly crafted, sector-specific resources designed to upskill teams and fill content gaps effortlessly.

We offer ready-made learning pathways, engaging multimedia formats, and a robust mapping service to align content with our customer’s training initiatives. Our comprehensive service covers crucial topics such as compliance, leadership, mental health, and more, ensuring teams have the knowledge they need to thrive in today’s dynamic work environment.

We are looking for a passionate and dedicated Learning Experience Customer Specialist to join our content team and contribute to our mission of delivering excellent learning solutions. This role is critical in ensuring our customers receive exceptional support and innovative content that drives their success.

Key responsibilities

Content Recommendations

Lead customer content strategy sessions with an initial focus on launch and then on a

quarterly basis

Make content recommendations for launch and ongoing on a quarterly basis
Participate in quarterly catch-ups and executive alignments with customers
Handle ad-hoc requests from Customer Success Managers (CSM) or directly from

customers

Follow up on actions from the CSM during regular catch-ups
Conduct platform content audits.

Creative Content Development

Work closely with customers on launch and engagement initiatives utilising Thrive content
Develop innovative concepts for customer video assets and collaborate closely with our

graphic designers to bring these visions to life

What we're looking for

The ideal candidate will have a passion for learning and development and strong organisational and customer service skills. You will be a proactive and innovative thinker, capable of managing multiple tasks and projects simultaneously.

Strong organisational and time-management abilities
Experience in managing learning platforms and content
Ability to collaborate with cross-functional teams and external stakeholders
Creative problem-solving skills and attention to detail.

What you'll be doing

Key responsibilities

What we're looking for

#LI-Hybrid

Thrive

New Jobs

Learning Experience Content Specialist