Content Manager

Location: remote, UK
Salary: £39,000 - £40,000
Hours: 35 hours per week
Contract type: 11 months fixed term
Application deadline: Sunday 19 January
Interview dates: w/c 4 February

About RNID

We are the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

Join our team

We are a remote working organisation, with colleagues based across the UK, Scottish Highlands and Northern Ireland. We come together in person each year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation.

We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

What you will be doing
The Content Manager is responsible for creating and delivering impactful content that showcases RNID’s work and engages our audiences. Managing one direct line report, the postholder works closely with colleagues in Marcomms and Fundraising to ensure RNID’s supporter communications are high quality and on brand.

You will:

Produce the supporter magazine three times a year. This includes planning the content; writing, editing and sourcing articles; coordinating regular contributors; working with designers; and project managing each magazine’s production from concept through to delivery
Write engaging content for other materials aimed at new and existing supporters, such as fundraising appeals and RNID's case for support
Line manage the Content Officer
Review and edit content to ensure it adheres to brand guidelines, acting as an expert on RNID’s tone of voice
Take ownership of the content function at RNID, write up key processes relating to the magazine and supporter content, and follow project delivery processes
Work with key stakeholders in areas such as design, digital marketing and fundraising to ensure projects and deliverables are completed to time and standard
Ensure existing supporter content is monitored and refreshed as required
Track and act on data related to the magazine

You
We’re looking for an experienced writer with the ability to engage and inspire our supporter audiences. You’ll feel comfortable learning our brand guidelines and tone of voice, and you’ll be able to act as an expert on these. While line management experience isn’t essential, you’ll have an interest in coaching and developing one direct line report, as well as in collaborating with colleagues in a remote working environment. You’re confident managing projects from start to finish, following internal processes to get the best from stakeholders.

Essential skills for the role

Strong communication, copywriting and editing skills
Experience creating content for an organisation, ideally for print and digital channels
Experience managing projects and working with different stakeholders, such as designers and external copywriters
Experience using the Microsoft Office package

Desirable skills for the role

Experience producing a magazine or similar print publication
Experience of the charity sector and an understanding of different charity audiences, particularly in fundraising
Experience creating, learning and/or following an organisation’s brand guidelines and/or tone of voice
Experience setting and/or following internal processes related to content production and requesting work from creatives
Line management experience
Experience tracking and acting on content data and insight

What we can offer you

28 days annual leave plus all bank holidays
Plus 2 wellbeing days for extra flexibility
Sickness benefit entitlement from day 1
Fully remote working with no core hours
£26 remote working allowance every month
Pension scheme with 4% employer contribution
Employee assistance programme that provides counselling sessions
Additional benefits for maternity, paternity and adoption

Our commitment to diversity

We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.

Disability Confident
Disability Confident RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.

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