Salary: £24,275 (London) / £22,277 (National) per annum

Hours: Full time

Contract: Permanent

Benefits

27 days annual leave + statutory holidays + three closures days over the Christmas period.
Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
Attractive family friendly policies.
Private healthcare cover.
Season ticket loans.
Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.

Office locations: London, Bristol or homeworker

Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location. Homeworkers may be required to attend our offices on an ad hoc basis.

Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.

An exciting opportunity has arisen at the National Housing Federation (NHF) for a Marketing Intelligence Assistant. The main purpose of this role is to gather intelligence and generate sales for our commercial events by speaking to our members on the telephone. Youll be an integral part of our Marketing and Customer Service teams, joining in a role where youll receive training in marketing and data analysis, and gain experience of working on marketing campaigns that generate millions of pounds.

This role requires someone who can build an understanding of our customers (primarily housing association staff) and our commercial event offer. Youll be an important point of contact for customers buying our commercial products and will therefore be required to update our CRM system, and receive data training.

Learning will be a key part of the job making this the perfect role for someone building a career in marketing.

The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/

Interested in applying?

Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key Elements Of The Role

Use telephone, email and surveys to gather intelligence and generate sales for our commercial events.
Feed this information into the Marketing and Customer Service teams to inform marketing campaigns and develop strategies.
Hit target number of calls per day and work towards pre-agreed ticket sales per event.
Maintain accurate records in our CRM and support proactive data cleansing to allow effective marketing activity, follow up and analysis.

The Successful Candidate

The successful candidate will be able to demonstrate:

A passion for learning and marketing learning will be a key part of the job.
Confidence and professionalism when interacting with customers.
Being a collaborative member of the wider Comms and Marketing team.
Strong time management skills.

Equality, diversity and inclusion

The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.

We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.

Disability confident employer

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at with your request or to arrange a time to discuss in more detail.

Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter

If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK/UK VISA sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 19 January 2025

Interview date: w/c 27 January and w/c 3rd February 2025

Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

National Housing Federation

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Marketing Intelligence Assistant