UX/UI Designer

Salary: Up to £55,000 per annum depending on experience, plus company benefits
Contract: Permanent, full time
Hours: 37.5 hours per week
Shifts: Monday through Friday, flexible between the hours of 8:30am – 6:00pm
Break details: 1-hour lunch, unpaid
Work model: Remote (must be able to attend client sites in Central London and Norwich when required)

Williams Lea and TSO seeks an experienced UX/UI Designer to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards.

Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground-breaking innovation and our long heritage of service and no fail delivery.

Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand.

We are seeking an experienced UX/UI Designer to take ownership of crafting exceptional user experiences across our digital platforms. The ideal candidate will apply User-Centred Design (UCD) practices and align with Government Digital Service (GDS) principles where appropriate, ensuring the needs and expectations of clients and stakeholders are not only met but exceeded.

Does this sound like you? Then you are just the individual that we are looking for!

Purpose of this Role:

Our UX/UI Designer will be responsible for crafting seamless and engaging user experiences across our digital platforms. You will own the design process end-to-end, from conducting user research and synthesising insights to creating interactive prototypes and final designs.

You will work collaboratively with service design, research, and technical teams to deliver solutions that are user-centred, accessible, and aligned with business objectives. This role demands a strong ability to balance stakeholder requirements with the needs of our users and drive projects to successful completion.

Key Responsibilities

User Research & Insights

Conduct user research using qualitative and quantitative methods, such as interviews, surveys, usability testing, and data analysis, to uncover user behaviours, needs, and pain points
Synthesise research findings into actionable insights to inform design decisions
Support the development of user personas, journey maps, and other artefacts to communicate insights effectively to stakeholders

Experience Design (UX)

Translate user insights into effective, data-driven design solutions that enhance the overall experience
Create lo- and high-fidelity wireframes, prototypes, and workflows to visualise user journeys and interactions
Collaborate with stakeholders to define user and business requirements, balancing both effectively
Test and iterate on designs based on usability testing and feedback, ensuring continuous improvement

Interface Design (UI)

Design intuitive, accessible, and visually engaging interfaces that adhere to brand guidelines and align with the Government Digital Service (GDS) standards where required
Ensure designs are responsive, user-friendly, and optimised for a variety of devices, including mobile and web platforms
Provide detailed design specifications and artefacts for developers and collaborate during implementation to ensure fidelity to the design vision

Collaboration and Communication

Work closely with cross-functional teams, including product managers, developers, and researchers, to deliver cohesive solutions
Present design concepts and rationales to stakeholders at all levels, ensuring alignment and buy-in
Advocate for user-centred design principles across the organisation and promote best practices

Delivery and Project Leadership

Lead design efforts across multiple projects, driving progress and ensuring deadlines are met
Balance project goals, timelines, and resource constraints while maintaining the highest design quality
Support the development of roadmaps and strategic plans for design-related initiatives

Accessibility and Standards

Ensure all designs meet the latest WCAG accessibility standards and are inclusive for all users.
Maintain and contribute to the development and maintenance of design systems, style guides, and UI pattern libraries, ensuring consistency and efficiency across all digital products while adhering to accessibility and usability standards

Qualifications and Skills

Essential

Bachelor's degree or equivalent
5+ years of experience as a UX/UI Designer with a proven track record of delivering impactful digital products, preferably for public sector or regulatory clients or in a public sector or professional services environment.
Strong understanding of user-centred design (UCD) principles, design thinking, and data-driven design
Expertise in conducting user research and usability testing, with the ability to translate findings into actionable insights
Proficiency in design tools such as Axure, Figma, Sketch, or similar.
Excellent communication and collaboration skills, with experience working closely with cross-functional teams
Strong knowledge of accessibility standards (e.g. WCAG) and inclusive design practices
Familiarity with GDS frameworks and the Technology Code of Practice

Desirable

Experience working in Agile environments and collaborating with product teams
Knowledge of front-end development principles (HTML, CSS) to facilitate effective collaboration with developers

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday plus bank holidays
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

You will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at

careersatWL@williamslea.com

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