A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.
We are currently recruiting a proactive and tec savvy Social Media and Marketing Manager to be a part of our main central Heartbeat of the Hotel, the Sales and Marketing Department.
Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star independent hotel in Canary Wharf. The 142 spacious guest rooms and suites make for an incredibly comfortable stay, be it for business or leisure, offering stunning views of the River Thames and city beyond. Enjoy the full five-star experience with access to the adjacent Health Club and Spa or indulge with afternoon tea on the sun-filled terrace at the Quadrato Restaurant.
Quadrato Restaurant offers Italian inspired menus with flavours that are light, fresh and quintessentially Italian. The incredible view of the River Thames and London skyline are best enjoyed from the elegant terrace or on colder days, the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge offers an array of signature cocktails, wine, beer and spirits and is the perfect place for pre-dinner drinks or a night cap.
Adjacent to the hotel, all guests enjoy complimentary access to a five-star Health Club. Set on the River Thames, the club offers three floors of expansive fitness facilities, including a sauna, steam room, hydrotherapy pools and a 20 metre infinity edge lap pool.
Wonderful Benefits on joining Canary Riverside Plaza Hotel as Social Media and Marketing Manager:
• Competitive Salary of £36,000 to £38,000 Per Annum (Dependent on Experience).
• 28 Days Holidays (including Bank Holidays) with additional days given for Length of Service.
• Delicious Healthy Complimentary Meals on Duty served in our Staff Restaurant, The Cube.
• Uniforms provided and laundered.
• Excellent Training and Development opportunities.
• Food and Beverage Discounts in our Quadrato Restaurant and Lounge.
• Employee Room Rates and excellent Room Rates for friends and family across Canary Riverside Plaza Hotel, Marriott and Hilton Brand Hotels.
• Excellent Training and Development opportunities in addition to Career Planning with platform Flow Hospitality.
• Company Pension scheme after 3 months service.
• Recommend a Friend Scheme.
• Employee of the Month Awards with excellent Staff Recognition Awards.
• Annual Staff Party.
Key qualities we are looking from the Social Media and Marketing Manager:
As Social Media and Marketing Manager at the Canary Riverside Plaza Hotel, you would be responsible for developing and implementing digital marketing strategies to enhance the brand's online presence. This will involve managing social media channels, creating engaging content, running advertising campaigns, and analysing data to measure the effectiveness of marketing efforts.
The ideal candidate will have the following Skills and Knowledge:
· Must have a minimum of 3 years full experience in a 5* Luxury Hotel in a proactive Social Medial and Marketing Manager position or a strong Social Media and Marketing Executive looking to step up their career.
· Full understanding the importance of Impeccable Hotel Guest Service and how to deliver it.
· Ability to multi task.
· Experience to an advanced level of using social channels such as Facebook & Instagram at a business level.
· Experience of web analytics – Web Fngerprints / Google Analytics.
· Track record of increasing traffic through Digital Marketing activity whilst driving improved ROI.
· Experience in Website Management.
· Must be commercially aware.
· Strong understanding of social media platforms.
· Knowledge of algorithms and search engine optimisation.
· Experience in SEO techniques, online marketplaces and in email marketing.
· Skilled at writing original, high-quality content.
· Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and partner.
· Analytical skills and a strategic mindset, with the ability to identify opportunities and develop effective sales strategies.
· Strong organisational and time-management skills, with the ability to prioritize and manage multiple projects and deadlines.
· Exceptional communication and interpersonal skills.
The main responsibilities for this role would include:
· Create captivating Organic Social Media content across our brand, which may include writing blogs, articles, posts and multimedia content.
· Manage all Social media Platforms including the Hotel Instagram, Facebook and LinkedIn Accounts.
· Set up and monitor strategic campaigns across the Hotel social media platforms including the Hotel Instagram, Facebook and LinkedIn Accounts.
· Use email software to generate and send out targeting email campaigns to customer to maintain customer interaction.
· Update and maintain the Hotel website with current events and offers.
· Analyse the long-term needs of the Hotel social media strategy and offering quarterly reports to the Director of Sales and the Hotel General Manager, outlining any necessary changes to the overall digital marketing plan.
· Stay up to date with the latest social media trends and digital technologies.
· Develop and create monthly reports on emerging social media trends that will be submitted to the Director of Sales and the Hotel General Manager.
· Set measurable goals for campaigns, measuring and showing the Return on Investment (ROI).
· Monitor and respond to customer feedback, comments and social media posts.
· Manage a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising.
· Analyse and track organic and paid efforts across all platforms.
· Responsible for all digital marketing including PPC, SEO, paid social and retargeting initiatives.
· Manage the voucher sales platforms.
· Organise campaign launches, photoshoots and content filming.
· Keep track of data and analysing of data using platforms such as GA
· Meet with other stakeholders (such as social media influencers) with pitching potential marketing campaigns.
· Other duties as assigned by the Sales Manager or the Head of Hotels.
Being part of the small team, you will demonstrate excellent knowledge and dedicated behaviour.
The successful candidate will be highly professional, have excellent communication skills, be well presented and understand the importance of exceptional Guest Service.
This is a great opportunity to join our 5* Luxury Hotel and work in a friendly and professional environment. If you feel you are ready to make yourself a great career, we look forward to receiving your application.
In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.
Two Satisfactory References from your current / Previous Employers will be required once a Successful Offer of Employment has been made.
