We're seeking a well-organised, friendly, and approachable individual who is comfortable working in a fast-paced setting and can provide valuable support to our Client Success team.
The successful candidate will provide high-quality account management support for the Client Success team, from supporting our account managers on some of our biggest accounts, to working closely with our delivery teams across marketing and development on some of our smaller accounts. You will also be responsible for helping to set up and maintain project documentation & software, communicate with clients, produce project reports, and support and coordinate projects and monthly retainers.
We are looking for candidates with strong organisational and prioritisation skills as well as the ability to identify and solve problems. Most importantly, you will need strong communication skills and have the ability to build meaningful relationships & rapport with internal and external stakeholders.
This position plays a key role in contributing towards the continued growth of The Digital Maze. To grow, we need to provide high levels of customer care and create loyal customers. As a junior account manager, you will be directly contributing to client satisfaction scores, upsells, cross-selling and contract renewals.
Job Responsibilities:
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Project Documentation: Set up, maintain, and manage all project-related documentation, ensuring that all information is up-to-date and accessible to relevant stakeholders.
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Client Communication: Serve as a point of contact for client queries, ensuring that all communications are handled professionally and promptly.
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Project Reporting: Produce comprehensive project reports detailing project status, milestones, and any issues or risks, contributing to project reviews and audits.
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Support Client Success Team: Provide ongoing support to Account Managers by coordinating resources, scheduling meetings, and assisting with project planning and execution.
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Collaborative Teamwork: Providing regular communication and liaison with both clients and internal services teams.
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Managing Client Relationships: With the team's support, you’ll play a key role in building and maintaining strong, long-lasting client relationships.
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Delivery: Ensuring that our services are delivered to the highest standard, and within the agreed timescales. You should also be able to manage client expectations as necessary.
Essential Skills and Experience
We're more interested in the person behind the role, but it would be invaluable if you had the following:
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Excellent organisational and time-management skills.
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Previous experience in customer-facing roles.
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Strong written and verbal communication skills.
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An open, personable, and friendly approach.
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A fantastic plate spinner and able to prioritise when dealing with several requests/clients at once.
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Highly organised, efficient and process driven.
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Dedication to providing consistent support.
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A genuine interest in Account Management, and marketing.
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Proactive initiative and a solid eagerness to contribute to our shared objectives.
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Proven experience in project support, preferably in a digital agency or related field.
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Ability to work effectively both independently and as part of a team.
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High level of attention to detail and a commitment to delivering high-quality outcomes.
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Full driving licence.
Desirable Knowledge/Experience:
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Have a keen eye on the bigger picture, the end goal, the contractual agreement and client KPIs.
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Knowledge within the web development space.
Who We Are
The Digital Maze is an umbrella agency, taking the skills and talents of:
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Boom Online Marketing
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Frogspark
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Evolve Retail
Across these brands, we've been delivering quality brochures and e-commerce sites, along with maintaining and improving marketing performance, to SMEs and above for over a decade, and we're not stopping any time soon.
The whole business is an approximately 30-strong team of professionals working in:
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SEO
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PPC
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Content Marketing
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Web Design & Development
Benefits
Here's what you can expect to get when you join our team:
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Twenty-five days holiday per year, plus bank holidays.
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Extra day off for your birthday.
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Potential profit share bonus scheme with a bonus every six months.
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Yearly salary of £23,000 - £25,000, depending on experience.
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Annual pay reviews.
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Workplace pension.
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Paid Health Awareness apps.
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Cycle to Work scheme.
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Hybrid working (remote & office). We ask that you visit the office every week. If you'd like to come in more often, our office is available to use as much as you'd like!
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Excellent career progression within a growing business.
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Enhanced sick pay.
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Enhanced Maternity pay.
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Home setup; Monitor(s) & Equipment.
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Company-paid social events throughout the year.
Our Values
At The Digital Maze, we operate on five central values:
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Thinking significant - We think big and long term, taking our clients on a continuous journey of growth.
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Customers, first - We focus on getting a return for our clients, producing work we're proud of that shows your passion and creativity.
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Committed & empowered - We are careful and considerate about what we commit ourselves and our company to. Each of us has ownership and pride in our vision and work.
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Talking straight - We are open, intelligent, and direct but operate humbly.
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Having fun and celebrating - We acknowledge our team's great daily results, celebrating their efforts and accomplishments.
We want to improve continuously in everything we do and are always open to suggestions from our team. We're committed to creating a fair and enjoyable workplace regardless of gender, race, religion, background, or anything else and will continue working to improve this industry.
