General Manager - Splash
At Splash, we're building the first national brand in pools.
The pool care market is well established, customers are recurring and sticky, and the competitive landscape is fragmented and low-tech. As of today, there is no national brand in pool cleaning and no law of nature that says there can't be — so we're going to build one.
We're a team of experienced home services entrepreneurs with a track record of scaling national home services brands. We're doing it again in pools, and are on a mission to create a household name in pool care.
We're starting in San Diego, and are looking to hire a talented General Manager to run our San Diego operations. If you have experience running a services business (bonus points for home services in particular), we'd love to chat.
What we're looking for:
We are looking for an experienced General Manager to oversee and drive the growth of Splash's operations, starting in San Diego, and scaling regionally from there. This role requires a unique blend of strategic thinking, operational expertise, and leadership skills. You will be responsible for managing all aspects of our pool cleaning business, from day-to-day operations to long-term strategic planning. This is a hands-on, highly generalist role.
What you'll be responsible for:
Operations Management
- Oversee daily operations, ensuring efficient scheduling, route optimization, and job quality. Keep the machine running efficiently and smoothly
- Support the team in the field, jump in and fight fires where needed
- Develop and implement standard operating procedures for all roles in the business. Build the systems and processes to help us scale
Pool Expertise
- Quickly develop technical expertise in all things pool care. You don't need to be a pool expert to start, but will need to learn the ins and outs of the business quickly
Customer Service
- Own the customer service function end-to-end.
- Hire new reps, manage their performance, and work to improve how we serve our customers
- Track customer satisfaction scores, SLAs, call performance, and other performance metrics, and work to improve them over time
- Continue to evolve our customer service systems to help them scale and help our team deliver a better customer experience
Sales
- Learn how to quote both residential and commercial pools. Understand how to handle objections, position our services, and close customers
- Hire and manage a sales team. Track performance, and work to improve conversion rates
Financial Management
- Manage budgets, monitor expenses, and analyze financial performance
- Prepare and present monthly reports on operational and financial metrics to Splash exec team
People / HR
- Work with our Service Manager to recruit, train, and manage a team of pool cleaning technicians
- Provide ongoing coaching, support, and performance evaluations. Build a machine that attracts the best people, helps them perform their best, and keeps them long-term
- Learn how to hire great technicians, identify good techs from bad, and manage technician performance over time
Bluesky Projects
- Think through how pool service is currently being delivered
- Leverage new technology, processes, or strategies to improve efficiency, deliver a better customer experience, and reinvent the industry
Requirements
- Minimum of 5 years of experience in operations management, preferably in the service industry. Experience in home services (e.g., pool cleaning, HVAC, pest control, plumbing, etc.) is a plus
- Proven track record of successfully scaling operations and driving business growth
- Strong financial acumen and experience with P&L management
- You know how to hire, cultivate, and lead a high-performing team
- You live in, or are willing to move to sunny San Diego, CA
Benefits
- Competitive salary with performance-based bonuses
- Opportunity to work with a small, smart, driven team to drive a huge impact on a very large, thoroughly antiquated industry
- Comprehensive benefits package, including health insurance, retirement plans, and more.
If this sounds like an unusually good fit, we'd love to hear from you. Shoot us a note and tell us more about 1) how amazing you are, and 2) your experience running similar service-based companies.
Let's do some incredible work together.
