Reports to: Chief Product Officer

Salary: From £58,000-63,500 (depending on experience)

Location: Remote

Reports to:

Closing Date:

Overview

ProblemShared is seeking an experienced and passionate Senior Product Designer. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one.

We are looking for someone who is well versed in both UI and UX digital product design. The successful candidate will be particularly strong and passionate in the world of UX however their daily role will encompass both UI and UX. Underlying user problems are derived from a significant range of areas and user types, therefore the successful candidate must be adept at prioritisation and in turn managing expectations of stakeholders. The candidate will be responsible for driving the design of intuitive, user-centric experiences across both clinician and client-facing web applications. They will apply principles of design thinking to conceptualise and create engaging, valuable, and intuitive user experiences, and promote human-centered methodologies across the product team to ensure new designs meet user needs as well as achieve business goals.

Company Overview

ProblemShared is a key innovator in the rapidly expanding field of digital mind health.

We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.

At ProblemShared we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer.

Requirements

Past experience in a B2C environment with demonstrable experience of steering user interactions and engagement through application of ‘Nudge Theory’.
Demonstratable competence in quantitative and qualitative research methods with an ability to scrutinise related approaches and methodologies.

A passion for creating user experiences that meet the unique but diverse needs of a userbase.

A good understanding and interest in behavioural psychology.

Skilled in human-centered design and know how to use data and user feedback to inform your design decisions.

Have mastered the art of running productive and efficient workshops and can draw out the best and most creative ideas from participants

Open to constructive feedback and able to quickly iterate on your designs based on input from stakeholders at all levels.

Can manage multiple projects simultaneously, balancing priorities while delivering high-quality work on time.

Nice to have

Experience working in a regulated environment.
Experience working with health-related product sets.
You have 4+ years of experience as a product designer, ideally within a start-up or scale-up environment.
DBS – basic

What the job involves

Lead design projects across both clinician and client web applications, delivering seamless user experiences for a wide range of users.

Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. Create user personas, journey maps, and wireframes based on these insights.

Develop high-quality UI designs, including mock-ups, prototypes, and design systems. Focus on visual consistency, responsiveness, and accessibility.

Develop intuitive information architecture, hierarchies, interaction flows, and wireframes. Ensure that user interfaces are easy to navigate, reducing friction and enhancing usability.

Jointly maintain and evolve ProblemShared's design system to ensure consistency across all products and platforms.

Work closely with our incumbent senior designer, helping to foster organisational design evolution, developing and promoting best practice within the design team.

Stay up to date with the latest design trends, tools, and technologies. Bring innovative ideas to the team that can enhance the user experience and product functionality.

Develop and maintain your understanding of neuro diversity, along with the challenges and opportunities that it presents for the provision of a toolset which delivers the best possible outcomes for users.

Work in partnership with cross-functional teams, including product managers, engineers, and stakeholders, to ensure alignment and deliver successful product outcomes.

Benefits:

Highly competitive salary, pension and other benefits including private health insurance, an IT equipment budget and company away-days
30 days annual leave plus public holidays
Access to training opportunities to support your personal clinical development

The opportunity to innovate and shape the delivery of best care
Learn from and contribute to our ever-growing, dynamic and highly engaged community of mental health professionals

No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you're welcome at ProblemShared. If you have any requests or requirements to support you throughout any part of the interview process or thereafter, please do let us know!

ProblemShared

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