Working for an emergency service is rewarding but challenging too.

Playing an integral role within internal communications you’ll focus on creating compelling digital content day to day to engage our colleagues with key priorities and to celebrate what they do for patients across London.

You’ll be organised and flexible supporting events online and off, helping presenters with audience engagement and interaction.

The pace is fast so your resilience will enable you to respond to requests from a range colleagues and you’ll be ready to support the team during high profile events or incidents.

Your familiarity with analytics will help us continually improve.

You’ll use your digital expertise to support the Content and Channels Manager in a content migration project, monitoring and transferring essential content, liaising with content owners and providing training support where required.
Building networks across the Service, you’ll advise and supporting content owners, training people where needed
With your excellent copywriting skills you’ll be a great storyteller, engaging colleagues with new developments, celebrations and milestones within the organization.
Your editorial and organisational skills will ensure that content on LAS channels is up to date, of the highest editorial standards and embodies the LAS brand.
You can adapt your digital and technical skills to support Trust wide events and produce LASLive – a weekly livestream panel discussion with our Executive Team.
As a member of the wider communications on occasion you’ll contribute to social media posting when required on X, LinkedIn, Instagram and on occasion use your creative content skills to support with filming on key projects.

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

This is an integral role within the internal and digital communication team. You will work across all our internal digital channels, assisting in the production of a regular flow of highquality and compelling digital content, including news stories, newsletters, social media posts, graphics, podcasts and videos.
We are in the process of migrating our current intranet to our employee experience platform, known as LASConnect. You will have a key role in working with stakeholders, ensuring the right content is migrated and supporting them in understanding how to use the platform and maximise employee engagement opportunities.
Day to day, you will take pride in ensuring that this key online channel, LASConnect, is up to date and populated with content that meets our audiences’ needs. You will monitor engagement, working with the Channels and Content Manager to expand the reach and impact of our content based on our analytics, and our regular focus groups. You’ll bring your experience of using qualitative and quantitative analytics to help us continually improve our communications to staff and volunteers.
Support the internal and digital communications team by monitoring inboxes and responding to queries. The team also organises a range of staff events, online and face to face. You’ll support through engaging pre and post event communications, facilitate speaker liaison and presentations, lead on venue/platform coordination, participant invitations and event engagement through use of polls and audience interaction through digital apps.
Proactive and hands-on, ready to work with a range of our LAS teams supporting them to use the right channels to reach their target audiences. You’ll be an excellent planner, able to work on more than one project at once, pulling together different content formats where needed.
Be part of the wider Communications and Engagement team, which is responsible for a range of activities, including internal communications, digital communications, staff recognition, brand and design, media relations, stakeholder engagement, education outreach, and LAS Charity fundraising. When required, you will also support with wider digital campaigns, supporting posting externally as well as internally.

London Ambulance Service NHS Trust

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