Medical Aesthetician/Aesthetic Therapist

BY DR. VALI- NEW BREED SKIN TECHNOLOGY

Twice Medically Board-Certified Dermatologist at King’s College London & UCLA, Dr. Vali spent two decades diligently researching before even considering a beauty venture. This attitude - An uncompromising demand for innovation and performance - extends to everything the “By Dr. Vali” Brand does.

Through her international presence, Dr. Vali swiftly established a cultural diverse rolodex of clients, seeking a more personalised approach. By Dr. Vali came as an urban nucleus where cutting-edge treatments and game-changing protocols redefine the conventional understanding of Health and Beauty.

Whilst By Dr. Vali is the World’s best kept secret, Dr. Vali has earned herself a place in international black books as the artistic genius, who takes men and women of all ages and ethnicities on the ultimate journey to optimal performance & aesthetic.

With Advanced Formulations and Cutting Edge Tech Innovation, “By Dr. Vali” is set to launch with one of the most advanced Micro Contouring Devices & Patented Adaptive Skincare in the beauty Industry.

Cells are optimised from the inside out, without any downtime of redness, dryness and peeling. Face is tightened, contoured, firmed and lifted, combining the latest design innovation to bring clinical results at your fingertips.

Authoritative, Ethical & Charismatic, Dr. Vali is the pioneer of the possible, whose creative vision and brilliant mind make her the true embodiment of the brand. Join us and become part of #TEAMBYDRVALI

8 billion skin types. One Technology. One Patent: www.bydrvali.com

By Dr Vali is looking to add Medical Aestheticians to our growing team whom shall then evolve in to Clinical Leadership and Management roles; ambitious, passionate, experienced, and highly motivated aesthetic professional(s) to be part of new ‘By Dr Vali’ Flagship Experiential Centre at Selfridges

Duties to include:

Knowledge

Knowledge of skin lab, face lab, hair lab, body lab, wellness lab and adaptive skincare
Knowledge and experience of dermatology, aesthetic medicine, medical wellness pathology, clinical presentation and management *(training can be provided)
Have basic knowledge of services/treatments/products offered at the Experiential Centre in order to offer correct information and support on treatments and services when communicating with clients *(training can be provided)
Trained to support clients through a 360 degree approach ‘inside out’ aesthetic medicine and health optimisation/medical wellness journey *(training can be provided)

*’By Dr Vali Foundation in Training’ provides certified dedicated training programs to optimise your Professional Development ensuring leadership, drive and career excellence in the industry. By Dr Vali has established a structure for continued professional development available for all employees, at all levels. Spanning from professional clinical courses, apprenticeships, accredited qualifications in finance, leadership, marketing to Level 7 PG Diploma in Aesthetic Medicine. With the BDV Foundation in Training Programme there is an equal focus on the development of skills and behaviours rather than just focusing on the attainment knowledge ensuring professional career longevity

Client Journey Management

Executes all aspects of the Client Journey optimally maintaining exceptional standards of care and client service and upholding the Company’s professional image at all times
Optimizing all aspects of the client journey to drive growth and revenue (pre-clinic, in clinics, sales service delivery, aftercare, stakeholder engagement etc)
Experienced in and able to carry out client consultations with prospective clients, to determine individual needs, and to make recommendations on appropriate treatments
Documentation of all confidential patient information, medical record keeping, communication, imaging, consent etc
Ensure that all treatments are performed to an exceptionally high standard across the business and act where gaps are seen
Excellence in communication and interpersonal skills with clients including the ability to listen and the ability to overcome challenges while remaining professional and calm at all times in the Experiential Centre
Handling client complaints promptly and ensuring the most convenient resolution and client satisfaction
Able to develop ingenious ideas and concepts for client attraction and interaction, with an energetic and positive attitude
Maximising revenue opportunity through link and upselling treatments, courses and retail
Work with all team members to provide a professional and positive experience for all clients
Have full understanding of the aesthetic/wellness/retail service and products to ensure client satisfaction
Deliver a world class customer journey to all clients

Clinical

Assessing clients concerns during consultations in clinic and virtually in skin lab, face lab, body lab, hair lab and wellness lab and composing an accurate treatment plan with treatment protocols *(training can be provided)
Performing common aesthetic, medical wellness services with outstanding competence *(training can be provided for advanced services)
Working in collaboration with the Medical Directors, doctors, team members to facilitate optimal treatment/service outcomes for the client
Assisting doctors/nurses in minor procedures
Managing potential complications of minor aesthetic services
Duties include taking medical histories, performing examinations and developing a treatment plan within their scope of practice for patients and treatment administration *(training can be provided)
Key role in supporting the clinic director in any/all delegated governance activities
Completing medical forms, client treatment consents, GDPR photo consents, COVID-19 screening forms and writing up medical diagnosis

Team Integration

Co-ordinate activity across the Experiential Centre, liaising will all disciplines to ensure smooth running of procedures
Solution focussed and ability to deal with a range of personalities, developing strong rapport with each team member
Supporting clinic managers and team members with additional duties as and when required
Displaying proficient leadership qualities within the team

Operations

Ensuring all clinic related issues are resolved quickly with highest priority
General clinic operations relating to practitioner and client journey
Working with the team to ensure operational aspects are completed eg stock taking, client journey audit, clientelling etc
Will assist the management team to ensure compliancy with CQC regulation is adhered and maintained
Compliant with all operational policies and procedures of the Company
Maintain CRM systems, ensuring all data input/documentation for treatments/services/products for patient and patient files are up to date and organised

Sales & Marketing

Achieve treatment and retail sales targets at the Experiential Center
Motivated to onboard effective sales and education training provided with self-discipline to carry out further personal reading to achieve targets
Works effectively as possible, prioritising high potential leads, delivering rapid response to client enquiries and maximising revenue opportunity from each prospect
Independent and motivated in managing sales performance; running regular reports, to meet sales targets through up-sales and cross sales, working closely with management team to achieve business targets
Motivated to create educational aesthetic, wellness, ‘By Dr Vali’ product content for digital channels with content team

Reporting

This job will report in to the Clinical Lead and Management Team

Skills and Qualifications

Strong computer skills, proficient use of Microsoft Office (including Excel, MS Project, MS PowerPoint) and apps (BDV has it’s own Client App)
Excellence in communication, organisational skills, time-management paired with proficiency, presentability, self-motivation and initiative in work ethic
Experience working in a CQC environment (preferred)
Qualifications: Bsc, MBBS, MBA, NVQ Level 3/4 or ITEC level 3/4 +/- CIDESCO, Laser Core of Knowledge
Experience in the dermatology/aesthetic/medical wellness industries, working with Class 4 lasers is an advantage
Experience in luxury clinics, VIP clientele
Proficient leadership abilities
Motivated for career excellence

What we offer

This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at By Dr Vali the open, creative, and collaborative work environment that everyone seeks for themselves.

Monthly treatment credit & wellness program
Leadership and development training throughout your career
Rapid promotion
28 days holiday allowance including bank holidays
Access to clinical and medical-grade training with experts in the field
Wellness programmes

Equal Opportunity Employer

By Dr Vali actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, colour, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Additional pay:

Commission pay
Performance bonus

Benefits:

Company events
Employee mentoring programme
Health & wellbeing programme
Language training provided
Referral programme
Store discount

Schedule:

Monday to Friday
Weekend availability

Experience:

Aesthetics/medical wellness: 3 years (required)
Client/patient management: 3 years (required)
Sales: 3 years (required)
Luxury client: 3 years (required)

Licence/Certification:

Laser core of knowledge (required)
MBBS, BSc, MBA, NVQ Level 2/3 or ITEC Level 3/4 (required)

Work Location: In person

Reference ID: MABDV101

By Dr Vali

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